Refund Policy - Roxane Speaks French

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Effective Date: 25/09/2024

At Roxane Speaks French, we take pride in offering high-quality digital products such as SVG files, coloring pages, and printable items. As these are digital downloads, they are non-tangible goods, which makes them non-returnable and non-refundable. Please read our policy carefully before making your purchase.

Refund Policy

Due to the nature of digital products, all sales are final. Once you have gained access to the digital files, we cannot offer a refund, exchange, or cancellation. Please ensure you review the product descriptions, formats, and any additional information provided before making your purchase. If you have any concerns or questions about the product, feel free to contact us before completing your order.

However, we understand that issues can sometimes arise. If there is a problem with your order, such as receiving the wrong files, corrupted downloads, or incomplete content, please reach out to us, and we will be happy to assist.

Exceptions to Refunds

We will issue a replacement or fix the issue if:

  • You received the wrong digital file.
  • The file is corrupted or unreadable.
  • You encounter technical issues preventing you from downloading the product.

If any of the above issues apply, you must notify us within 7 days of your purchase by providing the following:

  • Proof of purchase (order number or receipt).
  • A description of the issue and any relevant screenshots.

We will review your claim and respond within 2-3 business days.

Contact Us

If you have any questions regarding this policy or need assistance, please contact us at:

Thank you for shopping with us at Roxane Speaks French! We value your support and are committed to providing an exceptional experience with every digital download.